Track an OrderShipping and Returns
Turnaround
Orders are typically shipped within 48 hours Monday - Friday 8am - 5pm. We are currently experiencing a larger than normal amount of orders so shipments may be delayed. We apologize in advance.
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
RETURNS, REFUNDS & EXCHANGES
When Can I Return an Item
Your item must be in its original unused condition with tags still attached to be returned, unless there is a manufacturer defect. You must return the item within 30 calendar days from the date of delivery of your order. Please allow 3-5 business days from the day we receive your return for it to be processed. Refunds can take 1 to 7 days to show up on your account depending the payment method used.
Return Shipping Cost
Customers are responsible for the return shipping cost. We suggest using a shipping method that provides a tracking number to confirm delivery.
Original shipping fees are non-refundable, unless the return is due to an error on our part (e.g., manufacturing defect or wrong item shipped).
If you believe the item was shipped in error, please contact us at Info@teamprostandard.ca. We will review the situation on a case-by-case basis and provide a return label if applicable.
Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
If you send back an item that is determined to be worn or damaged from wear, we will contact you and give you the option to have it returned to you at your expense. If you choose not to, the item will be disposed of. In either case, no refund will be issued as the item is no longer sellable.
If you have any further questions, please feel free to contact us at Info@teamprostandard.ca, and we’ll get back to you as soon as possible.
Exchanges
Due to the high demand for our products our inventory changes hourly/daily. If you would like to exchange something please send back your item(s) unworn and in new condition, then place a new order for your desired item. You will not be subject to a restocking fee.
POLICY FOR DEFECTIVE OR DAMAGED PRODUCTS
We are committed to delivering high-quality products and ensuring your satisfaction. Should you receive an item that you believe is defective or arrived in unsatisfactory condition, please follow the procedure outlined below to submit your claim.
To help us assess your claim accurately and efficiently, we require the following four specific photographs:
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Front view of the garment: A clear photo showing the entire front of the item.
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Back view of the garment: A clear photo showing the entire back of the item.
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Close-up of the damage/defect: A detailed photo specifically highlighting the area of concern.
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Labels of the garment: A clear photo of all product labels. If the original tags are no longer available, please provide a photo of the small inner care label sewn into the garment.
Please ensure all photographs are high-quality and clear.
How to Submit Photos: Please send these photographs to info@teamprostandard.ca. If you already have an open case number, please attach the photos to your existing email conversation for that case.
Important Note: Submitting these photographs is the first step in our evaluation process and does not guarantee that a return, exchange, or refund will be issued. We will review your submission carefully to determine the appropriate resolution.