Shipping and Returns

At Pro Standard, we are committed to delivering premium products and ensuring a superior customer experience. By placing an order or initiating a return, you acknowledge and agree to the following terms and conditions.

 

1. Shipping & Fulfillment

  • Processing Time: Orders are typically processed and shipped within 1 to 3 business days (Monday–Friday, 8:00 AM–7:00 PM CT). Timelines are subject to change without prior notice based on order volume or seasonal demand. All sales are final at checkout — orders cannot be canceled, modified, edited, or combined once placed. Please refer to our Cancellation Policy for full details.
  • Order Tracking: Once your order is dispatched, a tracking number will be generated and sent within the first 72 hours.
  • Carrier Contingency: Once a package leaves our facility, tracking updates and logistics are entirely dependent on the shipping carrier. Real-time information may take additional time to appear on the carrier's portal depending on their internal scanning processes.
  • Shipping Rates: Rates are calculated based on package weight and destination at checkout. All shipping costs are non-refundable.
  • Back Orders: If an item goes on back order, we will ship the portion of your order currently in stock. The back-ordered item will be shipped separately at no additional charge once available.
  • Shipping Time: Delivery typically takes 3 to 7 business days to reach the final destination once shipped, depending on the delivery address.

 

2. Returns & Refunds eligibility

To maintain the integrity of our merchandise, all returns are subject to a thorough inspection. By shipping an item back to our facility, you accept the criteria outlined below.

 

Return Window

Customers must initiate a return request within the following timeframes from the date of delivery:

  • Customer-Initiated Returns (change of mind, wrong size, etc.): 30 calendar days from the delivery date.
  • Defective, Damaged, or Lost Items: 7 calendar days from the delivery date. Claims submitted after this window may be denied (see Section 4).

Returns initiated outside these windows will not be accepted. We recommend inspecting your order immediately upon delivery.

 

Condition Requirements

Items must be in their original, unused, and unworn condition with all factory tags attached. A garment will be classified as "Used" and deemed ineligible for a refund if our Quality Control team identifies any of the following:

  • Customer-Inflicted Damage: Including, but not limited to, punctures, tears, fabric snags, broken seams, pet hair, lint, or burn marks.
  • Soiled or Stained Fabric: Including, but not limited to, staining, discoloration, perspiration marks, or residue from cosmetics, deodorants, or hair products.
  • Laundered Items: Any article showing evidence of being washed or machine-dried (e.g., faded colors, compromised patches, or fabric degradation).
  • Odors: Including, but not limited to, perspiration, perfume, cologne, tobacco, or smoke.
  • Missing Tags: All original factory tags must remain securely attached. Items returned without original tags will be automatically classified as "Used" and will not be eligible for a refund or exchange.

 

Exclusions — Third-Party Purchases

This policy applies exclusively to orders placed directly through teamprostandard.ca. Pro Standard cannot facilitate refunds or exchanges for merchandise acquired through external websites, physical retail stores, or third-party marketplaces.

 

If an Item Fails Inspection

When a returned item does not meet our condition requirements, the following process applies:

  • The refund request will be formally denied.
  • The customer will be notified and given the option to have the item returned to them at their own expense
  • If the customer declines or fails to provide a return shipping label within 30 days of notification, the item will be discarded and no refund will be issued.

 

3. Costs & Processing times

  • Return Shipping: Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as Pro Standard is not liable for lost return packages.
  • Refund Processing: Please allow 5 to 6 business days for our team to process your return once received.
  • Financial Crediting: After a refund is approved, it will be reflected in your account within 3 to 5 business days, depending on your financial institution's policies.
  • Original Shipping Fees: Non-refundable, except when the return is due to an error on our part (e.g., a manufacturing defect or incorrect item shipped).
  • Gift Card & Store Credit Refunds: Refunds are always issued to the original payment source. If your order was paid using a gift card or store credit, your refund will be returned to that same gift card or credit balance.

 

4. Defective, damaged or lost products

We stand behind the quality of our products. If you receive a defective item, a claim must be initiated before the garment is used or laundered.

  • Reporting Timeline: All claims for manufacturing defects, shipping damage, or lost orders must be reported within 7 calendar days of the delivery date. Claims submitted after this window may be classified as wear and tear and denied. Each claim will be reviewed individually, and all relevant circumstances will be taken into consideration.
  • Evaluation Criteria: Once a claim is reported, supporting evidence must be submitted within 72 hours to be considered timely. Delays beyond this window may result in denial.

Evidence Required

For all defective or damaged item claims, our Quality Control department requires four (4) high-resolution photographs after the return request is submitted online:

  • Front view of the garment — full, clear photo of the entire front.
  • Back view of the garment — full, clear photo of the entire back.
  • Close-up of the damage or defect — a detailed photo clearly showing the area of concern.
  • Labels of the garment — a clear photo of all product tags. If original tags are no longer present, provide a photo of the inner care label sewn into the garment.

Please include your order number with all submissions. All photographs must be in focus and high resolution.

 

How to Submit: Send your photographs and order number to info@teamprostandard.ca. If you already have an open case number, attach the photos to your existing email thread for that case.

Important: Submitting photographs initiates the evaluation process and does not guarantee approval of a return, exchange, or refund. Each submission is reviewed individually to determine the appropriate resolution.

 

Orders Not Received

  • If an order is confirmed lost in transit and the item is out of stock, a replacement will be issued once it is back in stock. Lost orders will not be refunded or exchanged for a different item.
  • All approved replacements are for the exact item originally ordered. Pro Standard does not permit substitutions, style changes, or modifications once a replacement claim has been processed.

 

5. Returns due to incorrect address or failed delivery

Customers are responsible for entering complete and accurate shipping information at checkout. We are unable to update addresses after an order is placed.

 

If a package is returned to our facility due to an incorrect or incomplete address, failed delivery attempts, or refusal by the recipient, the order will be processed as a customer-initiated return. Original shipping charges are non-refundable. Reshipment requires payment of new shipping fees.

 

6. Partial orders & missing items

If your order arrives incomplete — meaning one or more items are missing from a multi-item shipment — please contact our Customer Support team immediately with your order number and a description of what was not received.

 

Our team will investigate whether the missing item was included in the original shipment. Based on the findings:

  • If the item was confirmed not shipped, we will send the missing item at no additional cost, subject to availability.
  • If you prefer a refund over receiving the missing item, we will issue a partial refund corresponding only to the item(s) confirmed as unshipped. Items shipped but not received due to carrier issues will be handled through the standard lost order process (see Section 4).

To expedite the investigation, please retain all original packaging and provide photos of what was received. Do not discard any part of the shipment until the case is resolved.

 

7. Exchanges

Pro Standard does not offer direct exchanges. Due to our automated fulfillment process and rapidly fluctuating inventory, exchanges for alternate sizes, colors, or styles are not available.

 

To obtain a different item:

  • Place a new order for the desired item, subject to current availability.
  • Once your original order arrives, return the unwanted item in its original, unworn condition with all factory tags attached, in accordance with our Return Policy.

Refunds are issued only after the returned item is received and passes our Quality Control inspection.